JR offices in Japan
This table shows you how to pick up your pass, exchange your voucher for the pass or purchase JR pass in Japan. Full guide on how to purchase and use the JR pass here.
Notes: Some Travel Service Centers may be closed during the year-end and new year holidays. Services and Hours may change without notice. (Current as of March 2023)
| Station | Pick up online ticket |
Exchange for a pass |
Purchase a pass |
Mon-Fri Hours |
Weekend + Holiday |
|---|---|---|---|---|---|
| Kushiro JR Ticket Counter |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Obihiro JR Ticket Counter |
Yes | Yes | Yes | 09:00-17:00 | 09:00-17:00 |
| Asahikawa JR Ticket Counter |
Yes | Yes | Yes | 09:30-17:30 | 09:30-17:30 |
| Sapporo JR info desk |
Yes | Yes | Yes | 08:30-19:00 | 08:30-19:00 |
| New Chitose Airport JR Info Desk |
Yes | Yes | Yes | 08:30-19:00 | 08:30-19:00 |
| Hakodate JR Ticket Counter |
Yes | Yes | Yes | 10:00-12:30 13:30-18:00 |
10:00-12:30 13:30-18:00 |
| Shin-Hakodate-Hokuto JR Ticket Counter |
Yes | Yes | Yes | 09:00-19:00 | 09:00-19:00 |
| Aomori JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:30 | 10:00-17:30 |
| Morikoa JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:30 | 10:00-17:30 |
| Akita JR EAST Travel SC |
Yes | Yes | Yes | 09:30-17:30 | 09:30-17:30 |
| Sendai JR East Travel SC |
Yes | Yes | Yes | 08:30-19:00 | 08:30-19:00 |
| Yamagata JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:30 | 10:00-17:30 |
| Fukushima JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:30 | 10:00-17:30 |
| Niigata JR EAST Travel SC |
Yes | Yes | Yes | 09:30-17:00 | 09:30-17:00 |
| Nagano JR EAST Travel SC |
Yes | Yes | Yes | 09:00-17:00 | 09:00-17:00 |
| Omiya JR EAST Travel SC |
Yes | Yes | Yes | 10:00-19:00 | 10:00-19:00 |
| Narita Airport Term1 JR EAST Travel SC |
Yes | Yes | Yes | 8:30-19:00 | 8:30-19:00 |
| Narita Airport Term1 Ticket Office |
Yes | Yes | Yes | 06:30-08:30 18:00-21:45 |
06:30-08:30 18:00-21:45 |
| Narita Airport Term1 Travel Center |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Narita Airport Term2/3 JR EAST Travel SC |
Yes | Yes | Yes | 08:30-20:00 | 08:30-20:00 |
| Narita Airport Term2/3 Ticket Office |
Yes | Yes | Yes | 06:30-08:30 20:00-21:45 |
06:30-08:30 20:00-21:45 |
| Kashiwa JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:00 | 10:00-17:00 |
| Funabashi JR East Travel SC |
Yes | Yes | Yes | 10:00-17:00 | 10:00-17:00 |
| Tokyo Japan Rail Cafe |
Yes | Yes | Yes | 08:-16:00 | 08:-16:00 |
| Tokyo JR East Travel SC |
Yes | Yes | Yes | 07:30-20:30 | 07:30-20:30 |
| Tokyo JR Central Ticket Office (Yaesu Central) |
Yes | Yes | No | 07:30-20:30 | 07:30-20:30 |
| Tokyo JR Central Ticket Office (Yaesu North) |
Yes | Yes | No | 09:00-19:00 | 09:00-19:00 |
| Tokyo JR Tokai Tours Tokyo |
Yes | Yes | Yes | 10:00-19:00 | 10:00-19:00 |
| Ueno JR EAST Travel SC |
Yes | Yes | Yes | 08:00-18:00 | 08:00-18:00 |
| Shinjuku JR EAST Travel SC (New South Gate) |
Yes | Yes | Yes | 08:00-19:00 | 08:00-19:00 |
| Shinjuku JR EAST Travel SC (East Gate) |
Yes | Yes | Yes | 09:00-18:00 | 09:00-18:00 |
| Shibuya JR EAST Travel SC |
Yes | Yes | Yes | 09:00-18:00 | 09:00-18:00 |
| Ikebukuro JR EAST Travel SC |
Yes | Yes | Yes | 09:00-18:00 | 09:00-18:00 |
| Shinagawa JR EAST Travel SC |
Yes | Yes | Yes | 09:00-18:00 | 09:00-18:00 |
| Shinagawa JR Central Ticket Office |
Yes | Yes | No | 09:00-19:00 | 09:00-19:00 |
| Shinagawa JR Tokai Tours Shinagawa |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Haneda Airport Term3 JR EAST Travel SC (monorail 2F ticket gate) |
Yes | Yes | Yes | 06:25-20:00 | 06:25-20:00 |
| Tachikawa JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:00 | 10:00-17:00 |
| Kawasaki JR EAST Travel SC |
Yes | Yes | Yes | 10:00-17:00 | 10:00-17:00 |
| Yokohama JR EAST Travel SC |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Shin-Yokohama JR Central Ticket Office |
Yes | Yes | No | 08:00-20:30 | 08:00-20:30 |
| Shin-Yokohama JR Tokai Tours Shin-y... |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Odawara JR Central Ticket Office |
Yes | Yes | Yes | 08:00-20:00 | 08:00-20:00 |
| Mishima Ticket Office (south) |
Yes | Yes | Yes | 08:00-20:30 | 08:00-20:30 |
| Shizukoa Ticket Office |
Yes | Yes | No | 08:00-20:30 | 08:00-20:30 |
| Shizukoa JR Tokai Tours Shizuoka... |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Hamamatsu Ticket Office |
Yes | Yes | No | 08:00-20:30 | 08:00-20:30 |
| Hamamatsu JR Tokai Tours Hamama... |
Yes | Yes | Yes | 10:00-18:00 | 10:00-18:00 |
| Nagoaya Japan Rail Pass Exchan... |
Yes | Yes | Yes | 10:00-19:00 | 10:00-19:00 |
| Nagoya Ticket Office |
Yes | Yes | Yes | 06:00-10:00 19:00-23:00 |
06:00-10:00 19:00-23:00 |
| Nagoya JR Tokai Tours Nagoya... |
Yes | Yes | Yes | 08:00-20:00 | 08:00-19:00 |
| Nagoya Jr Tokai Tours Nagoya... Hirokoji Entrance Office |
Yes | Yes | Yes | 07:30-20:00 | 08:-18:00 |
| Central Japan International Airport Central Japan Travel Center (JR Station is not in the airport) |
Yes | Yes | Yes | 09:00-19:00 | 09:00-19:00 |
| Toyama Ticket Office (Central) |
Yes | Yes | Yes | 07:00-20:00 | 07:00-20:00 |
| Kanazawa Ticket Office (Central) |
Yes | Yes | Yes | 07:00-20:00 | 07:00-20:00 |
| Kanazawa Nippon Travel Agency TiS Kanazawa Branch |
Yes | Yes | Yes | 10:00-17:00 (Thur Close) |
07:00-20:00 |
| Kyoto Ticket Office JR West Central |
Yes | Yes | Yes | 06:30-21:00 | 06:30-21:00 |
| Kyoto Ticket Office JR West Central Overseas customer counter |
Yes | Yes | Yes | 08:00-20:00 | 08:00-20:00 |
| Kyoto Ticket Office JR Central Hachijjo Shinkasen |
Yes | Yes | No | 08:00-23:00 | 08:00-23:00 |
| Kyoto JR Tokai Tours Kyoto Office |
Yes | Yes | Yes | 08:00-19:00 | 08:00-20:00 |
| Kyoto Nippon Travel Agency Tis Kyoto Branch |
Yes | Yes | Yes | 10:00-12:00 13:00-16:00 (Wed Close) |
10:00-12:00 13:00-16:00 |
| HIgashi-Maizuru Ticket Office |
Yes | Yes | Yes | 08:10-18:40 | 08:10-18:40 |
| Shin-Osaka Travel Service Center |
Yes | Yes | Yes | 08:00-20:00 | 08:00-20:00 |
| Shin-Osaka Ticket Office JR West East) |
Yes | Yes | Yes | 06:00-22:00 | 06:00-22:00 |
| Shin-Osaka Ticket Office (JR Central Central) |
Yes | Yes | No | 05:30-23:00 | 05:30-23:00 |
| Shin-Osaka Nippon Travel Agency TiS Shin-Osaka Branch |
Yes | No | Yes | 07:00-20:30 | 07:00-20:30 |
| Shin-Osaka JR Tokai Tours Shin-Osaka Office |
Yes | Yes | Yes | 08:30-20:00 | 08:30-20:00 |
| Osaka Ticket Office (Central) |
Yes | Yes | Yes | 06:00-22:00 | 06:00-22:00 |
| Osaka Nippon Travel Agency TiS Osaka Branch Travel Service Center Osaka |
Yes | Yes | Yes | 11:00-18:30 | 11:00-17:30 |
| Kansai Airport Ticket Office |
Yes | Yes | Yes | 05:30-23:00 | 05:30-23:00 |
| Nara Ticket Office |
Yes | Yes | Yes | 08:00-20:00 | 08:00-20:00 |
| Sannomiya Ticket Office |
Yes | Yes | Yes | 06:00-22:00 | 06:00-22:00 |
| Sannomiya Nippon Travel Agency TiS Sannomiya Branch |
Yes | Yes | Yes | 10:30-18:00 | 10:30-17:30 |
| Okayama Ticket Office |
Yes | Yes | Yes | 08:00 | 20:00 |
| Okayama Nippon Travel Agency TiS Okayama Branch |
Yes | no | Yes | 10:00-16:30 (Tue Close) |
10:00-16:30 |
| Tottori Ticket Office |
Yes | Yes | Yes | 06:00-19:00 | 06:00-19:00 |
| Yonago Ticket Office |
Yes | Yes | Yes | 06:00-20:00 | 06:00-20:00 |
| Sakaiminato Ticket Office |
Yes | Yes | Yes | 08:10-18:30 | 08:10-18:30 |
| Mtsue Ticket Office |
Yes | Yes | Yes | 07:00-19:00 | 07:00-19:00 |
| Hiroshima Ticket Office |
Yes | Yes | Yes | 05:30-23:00 | 05:30-23:00 |
| Shin-Yamaguchi Ticket Office |
Yes | Yes | Yes | 06:00-20:00 | 06:00-20:00 |
| Shimonoseki Ticket Office |
Yes | Yes | Yes | 07:00-11:00 15:00-19:00 |
07:00-11:00 15:00-19:00 |
| Takamatsu Travel Service Center |
Yes | Yes | Yes | 10:00-18:00 | 10:00-17:30 |
| Matsuyama Travel Service Center |
Yes | Yes | Yes | 10:00-18:00 | 10:00-17:00 |
| Tokushima Travel Service Center |
Yes | Yes | Yes | 10:00-18:00 | 10:00-17:00 |
| Kokura JR-Kyushu Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Hakta JR-Kyushu Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Saga Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Nagasaki Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Kumamoto Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Oita Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Miyazaki Ticket Office |
Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
| Kagoshima-Chuo | Yes | Yes | Yes | 07:00-21:00 | 07:00-21:00 |
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